Customer Service: +1 800 526 1488

Terms & Conditions

The usage of is governed by the Terms and Conditions. Prismaflex Inc. owns and operates this website. This site is an e-commerce website.  

By using this website, you acknowledge that you have read, understood, and agree to be bound by these Terms & Conditions at all times. 

Intellectual Property 

All content published and made available on Prismaprint belongs to Prismaflex Inc. and the site's providers. This includes, but is not limited to, photographs, text, logos, documents, downloadable files, and anything else that contributes to the overall look and feel of our website. 

Age Restriction 

To use our website, you must be at least 18 years old. Users accept that they are at least 18 years old by using this website. If you are under the age of 18, but at least 13, you may use our services after agreeing to these Terms and Conditions under the supervision of a parent or legal guardian. Children under the age of 18 are not permitted to use the Prismaprint website. We do not accept any legal liability for age misrepresentations. 


When you create an account on our website, you agree to the following: 

  • You are completely responsible for your account, including its security and privacy, as well as any passwords or sensitive information associated with it. 

  • You shall keep all personal information you supply to us through your account up to date, accurate, and truthful, and you will update it if it changes. 

If you use our website illegally or violate these Terms and Conditions, we have the right to suspend or terminate your account. 

Prohibited Use 

The user can only use the website as expressly permitted by Prismaprint. The user may not cause harm to the website. Specifically, but not by way of limitation, user may not: 

  • Interfere with website performance by using viruses or any other technology or program designed to affect the performance, content, and appearance of the website. 

  • Modify, create derivative works from reverse engineer, decompile, or disassemble any technology.  

  • Collect any user information used for registration purposes 


All site content is protected by copyright, trademarks, and other property rights, including but not limited to design, graphics, organization, and digital conversion. Except as stated in this Terms and Conditions, copying, downloading, or redistributing of any such matter or any part of the site is strictly forbidden.  

The user retains ownership of the content that he or she uses, refers to, or uploads while using the site. While using any external content, the user provides Prismaprint the non-exclusive, global, transferable, sub licensable right to copy, crop, reproduce, publicly display, sell, and distribute design in or on products, as well as in advertising, marketing, samples, and promotional materials. In addition, users have the freedom to make changes to their designs. 

During the use of the website, the user may remove any design, graphics, or file that he or she has created or uploaded. If the user desires to remove the content created by the user after it has been transferred to the Prismaprint, please notify the Prismaprint in writing. Any orders that may have been derived from the content will be fulfilled prior to the written notification of termination. 

If a user suspects that their work has been duplicated in a way that violates copyright, please give the following information to our copyright agent ([email protected]). 

Written document signed by the person authorized to act on behalf of the copyright interest owner. Information about the allegedly infringed material. Information on the contract. Any such notice received by our Agent will be acted upon promptly. 

Representation and Warranties 

The user represents and warrants Prismaprint that by using the site, the user will not infringe on any third party's copyright, trademark, patent, trade secret, right of privacy, right of publicity, or other lawful rights. User further represents and warrants to Prismaprint that there are no claims, demands, or other forms of litigation pending, or threatened, with respect to any of user's content, to the best of the user's knowledge. Prismaprint will not be obligated to pay any third parties for the use of the user's content. User Content shall not harm any third parties directly or indirectly, and it should be free of viruses or any other software or technology that can cause direct or indirect harm. 

Sale of Goods and Services 

These Terms and Conditions govern the sale of goods and services on our website. 

The following goods are available on our website: 

  • Banners 

  • Rigid Signs 

  • Self-Adhesives 

  • Posters 

  • Canvas & Wallpapers 

  • Interior Lightboxes & Frames 

  • Exterior Lightboxes & Frames 

The following services are available on our website: 

  • Installation 

  • Consultation  

  • Customer Service 

The services and goods will be paid for in full when ordered.  

These Terms and Conditions apply to all goods and services available on our website at the time of your visit. This applies to all out-of-stock items. We make every effort to give accurate information, descriptions, and photographs regarding our products and services. However, because we cannot guarantee the correctness of all goods and services we supply, such information, descriptions, or photos do not bind us legally. You agree to make purchases from our website at your own risk. 

When required, we reserve the right to alter, reject, or cancel your order. If your order is cancelled and your money has already been processed, we will issue a refund of the amount you paid. You acknowledge that it is your obligation to keep an eye on your payment instrument to ensure that any refunds are received. 

Design Proofing  

Any design created by the user will not be proofread by Prismaprint. Before placing your order, please double-check all your designs. Prismaprint is not responsible for any design errors caused by the customer. 

Prismaprint will print the file exactly as it is. If proof is requested, Prismaprint will use the most recent evidence that the customer has accepted. Any errors or adjustments to the proof must be made before it is approved. 

Colour Issues 

For design and printing, the company uses standard industry software. Colour matching or exact colour printing are not guaranteed. Slight colour differences are conceivable and should be accepted; they are not considered a manufacturing error and are not eligible for a refund, return, or reproduction. To match the colour, we utilize our best judgement, but if you need to visually match the colour, we recommend obtaining a sample product. 


On our website, we accept the following payment methods: 

  • PayPal 

  • Visa 

  • Mastercard 

When required, we reserve the right to alter, reject, or cancel your order. If your order is cancelled and your money has already been processed, we will issue a refund of the amount you paid. You acknowledge that it is your obligation to keep an eye on your payment instrument to ensure that any refunds are received. 

We have the right to cancel or reverse your transaction if we believe it violated any law or these Terms and Conditions. 

Shipping and Delivery  

When you purchase goods from our website, the goods will be delivered through one of the following methods: 

  • 5 to 7 business days to deliver within Ontario; or 

  • 14 to 20 business days to deliver outside of Ontario and US (excluding customs) 

The delivery will take place as soon as is practical. Depending on the method of delivery chosen. Due to unforeseen circumstances, delivery timeframes may vary. The delivery times do not include weekends or statutory holidays. 

You will be required to pay delivery charges in addition to the price of the goods purchased.  

If you order items from us for delivery outside of Canada, you may be subject to customs duties and taxes imposed by the destination country. Any such charges or taxes are your responsibility to pay. Before making a purchase, please contact your local customs office for further information. We are not responsible for paying any such duties or taxes, and we are not liable if you fail to do so. 

You must provide us with a complete and accurate delivery address, as well as the recipient's name. We are not responsible if your items are delivered to the incorrect address or to the wrong person as a result of erroneous or incomplete information provided by you. 

Refund and Exchange 

Prismaprint will not provide refunds unless there is an error from Prismaprint. The value of the refund will be equal to or less than the product’s sales price, excluding shipping charges. The Customer Service Representative must approve all refunds. Within 15 business days of approval, refunds are provided. Prismaprint will not be liable for any banks or third-party costs, including but not limited to fees and interest. 

Consumer Protection Law 

These Terms and Conditions will not limit your legal rights and remedies under the Consumer Protection Act or any other consumer protection legislation in your country that cannot be excluded. The mandatory elements of that legislation will be applied to these Terms and Conditions. In the event of a discrepancy between these Terms and Conditions and that legislation, the legislation's mandatory requirements will prevail. 

Limitation of Liability  

Prismaflex Inc, its directors, officers, agents, employees, subsidiaries, and affiliates are not responsible for any actions, claims, losses, damages, liabilities, or expenditures arising from your use of the website, including legal fees. 


By using this website, you agree to indemnify and hold harmless Prismaflex Inc. and our officers, directors, agents, employees, subsidiaries, and affiliates from any and all actions, claims, losses, damages, liabilities, and expenses, including legal fees, arising out of your use of our website. or your violation of these Terms and Conditions, except where prohibited by law. 

Applicable Law 

The laws of the Province of Ontario govern these Terms & Conditions. 


If any term of these Terms and Conditions is found to be inconsistent or invalid under relevant laws, that provision will be deemed void and removed from these Terms and Conditions. The removal will have no effect on any other provisions, and the remainder of these Terms and Conditions will remain in effect. 


These Terms and Conditions may be updated from time to time to comply with the law and to reflect any changes to how we operate our website and how we expect users to behave on it. Changes to these Terms and Conditions will be communicated to users through email or by posting a notice on our website. 

Dispute Resolution 

All disputes arising out of, pertaining to, or connected with these Terms and Conditions or your use of any element of the service will be resolved exclusively through confidential binding arbitration in accordance with the commercial arbitration rules of JAMS in the unlikely case of a disagreement. Any such dispute or claim shall be arbitrated on an individual basis and shall not be aggregated with any other party's claim or dispute in any arbitration. Any court with jurisdiction over the arbitration award may issue a judgment. Prismaprint may seek equitable remedies from a court of competent jurisdiction, including injunctive relief and specific performance, without having to deposit a bond or other security or prove damages are insufficient. 

Contact Details 

Please contact us if you have any questions or concerns. Our contact details are as follows: 

1 (800) 526-1488

[email protected] 

1645 Queensway E, Mississauga, ON LAX 3A3 

You can also contact us through the feedback form available on our website.  


Effective Date: January 25, 2022 


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Contact us

1645 Queensway E.
Mississauga Ontario,
L4X 3A3, Canada